Contact information

Contact Information

Welcome to Loont. We value our customers and strive to provide a transparent, reliable, and compliant shopping experience. If you have any inquiries regarding our products, order status, shipping details, or return requests, please do not hesitate to contact our customer support team through any of the official channels listed below.

Official Business Credentials

Our website and brand are legally owned and operated by our parent corporation. All financial transactions, customer service agreements, and commercial activities are governed by the following legal entity:

  • Legal Business Name: ALTURA CONSULTING ENGINEERS PTY LTD
  • Australian Company Number (ACN): 697 495 579
  • Australian Business Number (ABN): 45697495579
  • Authorized Corporate Representative: STEFAN MARCIONETTI

Direct Customer Support Channels

For immediate assistance, please use the following verified contact details. We guarantee a direct response from our support team within 24 business hours.

  • Customer Support Email: info@loont.shop (Preferred contact method for tracking and order issues)
  • Customer Support Phone: +61 485982293 (Available during operational business hours)
  • Official Online Storefront: www.loont.shop

Registered Corporate Headquarters

Please note that our corporate office handles administrative, legal, and partnership affairs. This address is NOT a retail store or a public walk-in showroom:

ALTURA CONSULTING ENGINEERS PTY LTD
Level 7, 100 Walker St,
NORTH SYDNEY, NSW, 2060,
Australia

Operational Business Hours

Our support infrastructure operates on the following schedule (excluding major public holidays):

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT+10 / AEST)
  • Saturday & Sunday: Closed (Inquiries submitted over the weekend will be prioritized on the following Monday morning).

*Important Notice to Customers: For return requests, please refer strictly to our Refund Policy. Do not mail merchandise back to our corporate headquarters address without an authorized Return Merchandise Authorization (RMA) label issued by our customer service team via email.