Shipping policy

Shipping Policy

At Loont, we are committed to delivering your products safely, efficiently, and transparently. This Shipping Policy details our processing schedules, transit timeframes, costs, and terms exclusively for customers shopping within the United States. All currency, calculations, and valuations on our store are structured in United States Dollars (USD).

1. Shipping Cost —  Free Shipping

We believe in straightforward pricing without hidden surprises at checkout. We provide Free Standard Shipping across the entire United States territory for all products available on our website. There is no minimum purchase requirement, no subscription needed, and no hidden handling fees.

• Shipping Cost: $0.00 USD (Free Shipping)
• Restocking or Handling Fees: $0.00 USD

2. Order Timeline, Handling, and Transit Times

Our overall delivery timeline is split into two distinct periods: Order Handling Time and Transit (Shipping) Time. Please read the terms below carefully to understand when your package will arrive:

• Order Handling / Processing Time: 1 to 3 Business Days (Monday to Friday).
  During this phase, we verify your order details, conduct strict quality assurance testing on the electronics, securely package the merchandise, and hand over the parcel to our logistics partner. Orders placed during weekends or national holidays will begin processing on the next immediate business day.
• Transit / Shipping Time: 7 to 13 Business Days (Monday to Friday).
  This is the time required for the shipping carrier to transport your package from our fulfillment center hub to your specified destination address within the United States.
• Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time / New York Time), Monday to Friday. Orders received after 5:00 PM EST will be categorized and processed under the subsequent business day cycle.

3. Shipment Tracking Infrastructure

Transparency is our absolute priority. Within 24 hours of your package being dispatched from our fulfillment facility, a automated shipping confirmation email will be generated and dispatched to your registered email address (e.g., your account email or the address provided at checkout). This email will contain a unique tracking number and a secure link to monitor your shipment in real time via standard postal service networks (such as USPS, FedEx, or DHL eCommerce).

If you do not receive a functional tracking code within 4 business days of placing your order, please contact our support desk immediately at info@loont.shop.

4. Delivery Addresses, Restrictions, and P.O. Boxes

We deliver to valid residential and commercial addresses throughout the United States. Please ensure that all street numbers, apartment/suite designations, and zip codes are typed with absolute precision. We are not responsible for packages that cannot be delivered due to incorrect, incomplete, or invalid address entries supplied by the buyer during checkout.

We accept deliveries to P.O. Boxes and Military Bases (APO/FPO/DPO addresses); however, please note that transit times to military addresses may encounter minor extensions due to military customs sorting regulations beyond our operational control.

5. Mitigation of Force Majeure and Exceptional Delays

While we make every commercially reasonable effort to ensure your package arrives within the standard 7-13 business day transit window, unexpected anomalies can occur. Extreme weather systems, domestic postal service backlogs, customs inspections, or nationwide logistics gridlocks can cause temporary disruptions. In the rare event that your order does not reach you within 25 business days from the date of purchase, we will initiate a comprehensive investigation with the courier or issue a full alternative resolution/refund at your discretion.

6. Contact and Corporate Governance

This Shipping Policy is strictly maintained and governed by our legal infrastructure:

Store Operator: Loont (www.loont.shop)
Legal Parent Entity: ALTURA CONSULTING ENGINEERS PTY LTD
Corporate Address: Level 7, 100 Walker St, NORTH SYDNEY, NSW, 2060, Australia
Email Support: info@loont.shop
Phone Support: +61 485982293