Privacy policy

Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how Loont (the "Site", "we", "us", or "our"), operated under the legal entity ALTURA CONSULTING ENGINEERS PTY LTD, collects, uses, protects, and discloses your Personal Information when you visit, use our services, or make a purchase from www.loont.shop (the "Site") or communicate with us regarding the Site (collectively, the "Services").

By accessing or utilizing our Services, you acknowledge that you understand and agree to the data management and processing protocols detailed in this policy. If you do not agree to these terms, please refrain from using or accessing our Services.

1. Personal Information We Collect

To process your orders seamlessly, enhance your browsing experience, and guarantee structural website safety, we gather various categories of information. The specific types of personal information we obtain depend entirely on how you interact with our Store:

Information You Provide Directly to Us

We collect information that you type directly through our electronic interfaces, including but not limited to:

• Basic Contact Credentials: Your full legal name, delivery shipping address, billing address, active email address, and direct telephone number.
• Order & Commercial Information: Items viewed, products added to the shopping cart, specific purchase details, historical transaction logs, and customer support communications with our staff.
• Account Identification Data: If you elect to register an account with us, we securely record your login username, encrypted password hints, and preferred interface configurations.

Information Collected Automatically via Technology

When you navigate our digital storefront, certain non-identifying and tracking details are recorded automatically by our integrated web infrastructure:

• Device & Log Information: Internet Protocol (IP) address, operating system specifications, web browser type and specific localized version, device hardware model, language settings, and unique device identifiers.
• Usage Analytics Data: Time stamps of site entry/exit, specific internal pages clicked, scrolling behavior, search queries utilized within our store, and referring web address domains that directed you to Loont.
• Tracking Mechanisms (Cookies & Pixels): We utilize secure web beacons, tracking pixels, and text-based "Cookies" to preserve your shopping cart state, monitor site health, and record user sessions. For detailed choices, please review Section 4 below.

2. How We Use Your Personal Information

We apply your harvested data to fulfill specific operational, marketing, legal, and consumer preservation objectives:

• Providing and Fulfilling the Services: Processing your financial payments via our SSL-encrypted gateway, arranging regional logistics and safe product delivery, issuing automated billing receipts or order confirmation notices, and managing your customer account.
• Customer Service and Direct Support: Investigating package delays, answering questions about consumer electronics hardware, handling 30-day free returns or exchange workflows, and optimizing overall client satisfaction.
• Risk Mitigation and Fraud Prevention: Checking incoming transactions for potential identity theft, malicious chargeback activity, automated script abuses, and coordinating secure payment compliance (PCI-DSS standards).
• Marketing Communications & Contextual Advertising: Providing you with tailored product alerts, structural promotional materials, and targeted display advertisements that align with your historical viewing patterns (where explicitly authorized by you).

3. Sharing Personal Information with Third Parties

We do not engage in unauthorized third-party information brokerage. To deliver our retail services efficiently, we securely transmit highly specific segments of your personal data to trusted service providers:

• Shopify Core Platform: We use Shopify to host our online storefront, manage our backend inventories, and run our transactional engines. You can read details regarding how Shopify processes your personal data at: https://www.shopify.com/legal/privacy.
• Google Services (Merchant Center & Analytics): We utilize Google Analytics to evaluate site navigation and consumer flows. To understand how Google utilizes your data or to opt out completely, please visit: https://www.google.com/intl/en/policies/privacy/.
• Logistics Carriers & Financial Gateways: Your shipping details are shared directly with standard domestic postal networks (e.g., USPS, FedEx, DHL) to process delivery. Credit card sequences are routed strictly through Level-1 PCI-compliant billing nodes.
• Legal Enforcement and Compliance: We may share personal information to comply with valid judicial summonses, local government search warrants, regulatory investigations, or to protect the statutory legal property and security of ALTURA CONSULTING ENGINEERS PTY LTD, our users, or the public.

4. Cookies and Automated Analytics Controls

Cookies are minute data packets generated by a website and stored by your internet browser onto your computer's hard drive or mobile device. We use functional cookies to remember your country location, cart items, and currency display preferences (USD).

You have the absolute legal right to limit or reject cookie deployment. You can alter your settings inside your internet browser configurations (e.g., Google Chrome, Apple Safari, Microsoft Edge) to wipe historical cookies or completely disable future storage trackers. Please be aware that blocking all cookies may limit your ability to access individual checkout functions or personalized interfaces on our store.

5. US State-Specific Privacy Rights (CCPA / CPRA Compliance)

If you are a legal resident of the United States, particularly within states enforcing modern consumer privacy acts (such as California, Virginia, Colorado, Connecticut, or Utah), you possess unique statutory privileges regarding your Personal Information:

• Right to Know & Disclose: The right to demand a comprehensive listing of what personal information categories we have collected, stored, or shared over the previous 12 months.
• Right to Deletion: The right to request that we completely erase your personal information files from our historical corporate databases, subject to certain exceptions (such as active order audits or tax records).
• Right to Rectification: The right to demand that we fix inaccurate, outdated, or incomplete data records associated with your profile.
• Right to Opt-Out of Sale or Sharing: We do not sell user data for fiscal compensation. However, to the extent that our use of third-party marketing tags constitutes a "sale" or "sharing" under California law (CCPA/CPRA), you can submit an opt-out request by emailing us directly at info@loont.shop.
• Right to Non-Discrimination: We will never deny services, alter prices, adjust product options, or offer lower-quality assistance if you choose to exercise your legal privacy rights.

To exercise any of these privileges, please send a formal request detailing your state of residency to info@loont.shop. We will verify your identity using your historical order number and email matching, and provide a full compliance answer within 45 calendar days.

6. Structural Security and Data Retention

We apply professional technical and administrative safeguards to keep your personal data secure. Our platform utilizes 256-bit Secure Sockets Layer (SSL) encryption for all checkout traffic and strictly adheres to PCI-DSS Level 1 specifications.

When you place an order through the Site, we preserve your Personal Information for our official record-keeping and customer warranty audits unless and until you ask us to remove this information. We do not store financial credit card details or CVV codes under any circumstances.

7. Protection of Minors (COPPA Compliance)

Our website and products are designed strictly for adult consumers. We do not intentionally or knowingly gather personal data from children under the age of thirteen (13). If a parent or legal guardian discovers that a minor has provided us with personal information without proper oversight, please email us immediately at info@loont.shop, and we will promptly wipe the data from our storage systems.

8. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy to reflect modifications to our structural business operations, supply adjustments, technology enhancements, or evolving legal frameworks. Any updates will be posted immediately to this URL, with the updated date clearly indicated at the top of the page.

9. Contact and Corporate Information

For comprehensive questions regarding our data collection methods, or if you wish to exercise your legal consumer privacy rights, please connect with our administrative officer via the verified channels below: